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Return And Warranty

Return Policy

If you are not satisfied with a product, contact us within 7 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. EngineeringShop.ng inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables and accessories. EngineeringShop.ng reserves the right to authorize product returns after 7 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

 

Shipping and Handling

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please email our Customer Service. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

 

Excluded Products

Please note that some products, such as the following, are non-returnable: Custom-cut, custom built or special items such as matting, slings, cranes, and assembled components; regularly stocked items such as generators, pressure washers, water and trash pumps, chemicals and hazardous items are also not returnable. Contact Customer Service for a complete list of excluded items.

 

How to Return

Contact our customer service via email

Please include the following information when sending an email:

  • Customer name
  • Invoice number
  • Serial number (if applicable)
  • Reason for return

In return, you will be given a “Return Merchandise Authorization form” (RMA) number, which is required for all returns. No returns will be accepted without an RMA form.

 

Market Place Returns:

Return policies for items sold by Marketplace Sellers are set by the sellers themselves. Please see the Returns and Refund Policy section posted in each Seller's profile for more information.

 

Cancellation Instructions

Due to the speed we fulfil your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your request. If you no longer need an item in your order please return it.

 

Warranty Limitations

Warranty: The product purchased comes with a warranty from the manufacturer. Should any manufacturer fault occur within the warranty period, the product should be returned immediately to our Company or to any of our pickup centres and it will be sent back to the original manufacturer for necessary repair. The cost of shipping back to the manufacturer will be bore by us.

Except as specifically set forth herein EngineeringShop.ng makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples.

Prices and quotes are subject to change without notice. EngineeringShop.ng is not responsible for typographical errors.